Triocred Debt Solution
TRIOCRED Debt Solution was established to address the increasing demand for high-quality, low-cost business process outsourcing services.
At Triocred Debt Solution, we provide seamless & customer support. We offer advanced, efficient data handling and multilingual support, ensuring a superior customer experience while significantly reducing operational costs. Trust us for secure, reliable, and scalable offshore solutions.Â
At Triocred Debt Solution group of Debt Tele-Calling founded In 2025.
TRIOCRED Debt Solution was established to address the increasing demand for high-quality, low-cost business process outsourcing services.
At Triocred Debt Solution, we provide seamless & customer support. We offer advanced, efficient data handling and multilingual support, ensuring a superior customer experience while significantly reducing operational costs. Trust us for secure, reliable, and scalable offshore solutions. We adhere to stringent data privacy regulations, offering you a risk-free outsourcing experience. Partner with us, a leading call centre provider, to enhance customer engagement and satisfaction. Our tech-driven solutions offer real-time analysis and high- quality interactions, optimising your customer management process. Benefit from our scalable services, data security measures and experienced personnel, committed to elevating your brand’s reputation. With our services, you can focus on your core business while we handle your customer interactions proficiently.
Working Together to Serve You Better
Our leadership team drives growth with expertise,
vision, and a client-focused approach.
Ansh Rajput
Founder & Owner
Deepak Gupta
Account Manager & Finance Holder
Adv. Ajay Sharma
Managing Director
Our Philosophy
- Be a Leader in Quality
- World class Customer Satisfaction
- Comprehensive Quality Management
- Responsibility towards the Environment
- Significance of Employees
- Readiness to Learn and adopt
- Committed to provide simple/economic services
- Quick response
- Win the customer
Our Vision & Competencies
To be the foremost ‘Outsourced Services’ company providing unparalleled service to clients (and end- customers alike) at most competitive costs, establishing profitable and long-term sustainable partnerships with client companies. We seek to add value in every transaction we have with our partners. Our core competence in outsourced services will be world-class
Leading edge technology solutions with flexibility to customize
Process and operational excellence
Full service partnering capabilities
Rapidly scalable implementation model
Domain expertise
Adaptable service design & deployment capability
Expandable and future planning for regional presence
Highly skilled infrastructure management in-house competence
Our Approach
Customer Expectations
Client Expectations
Our Commitment
Our Methodology
Plan
- Design of Quality Monitoring
Sheet - Audit scope & Criteria
- Sampling methodology (Random)
Do
- Call Evaluation (Recorded & Live)
- Process Audits (Short Call, Long call, Disposition & Data Audits)
Act
- Agent One on One Coaching
- Best practice sharing sessions
- Mock Call & Call listening
- Corrective actions
- Performance Notifications.
Check
- Defect Study
- Outlier ManagementÂ
- Dipstick on process
awareness - Test Call
- Call Calibration
Quality Famework
Transaction With Customer
Transaction (Call/Data) Recording
Transaction (Call/Data) Sampling
Transaction (Call/Data) Evaluation
Feedback, Coaching & Monitoring
Evaluation Calibration
Process Improvement Plan
Reporting & Data Analysis
Hiring Proces
Requirement
- Full Time
- Permanent Employees
- Graduates
- Shifts
- Role
Hire resources with
Multi Channel approach
relevant experience
Refer a friend campaign
Graduates/
Undergraduates
Knowledge of computers
Source
- Advertisement Response
- Recruitment Agencies
- Referral
Multi Channel approach
Refer a friend campaign
Assessment
- Language Skills
- Communication Skills Telephonic assessment
- Competency based Interviews
- Stability & Flexibility
Pre-screening
HR round
Operations round
Selection
- Skills and Knowledge
- Matching Case Studies
- and role play
Operations round
Each round is an elimination process
Final offer is made once the candidate clear all rounds
Induction
- Company Induction
- Contract Specific
- Corporate Objectives
- Joint Core Values
Introduction to client and alignment of values
Expectation setting
Smart Systems. Clear Insights. Trusted Performance.
01.
Biometric Attendance System
Agents access the floor only after marking attendance through our secure biometric system, ensuring punctuality and workforce accountability.
02.
Time on System
Real-time system login and activity tracking help maintain efficiency and accurate productivity reporting through our dialer dashboard.
03.
Talk Time Monitoring
Agents can view their talk time live via the dialer interface and digital platforms (SMS, WhatsApp, IVR, Voice Bot), enhancing performance awareness and output.
04.
Debt Collection / Conversion
Live tracking of collections through the dialer system enables agents and management to measure progress, performance, and conversion rates instantly.